Privacy Policy

ServeLocal (servelocal.ca) is operated by AAKAR TECH LIMITED, Abbotsford, British Columbia, Canada. ServeLocal is a CRM for BC trades and service businesses to run jobs, quotes, dispatch, invoicing, and customer communication in one place.

Questions or requests about your personal information: email harman@aakartech.ca or call 604-791-6991.

• Businesses that use ServeLocal: account and staff login details, business information, and billing details for subscription plans.
• People who request a demo at /book: your name, business name, and the phone number or email address you provide, plus any notes you enter. This goes directly to our team to follow up.
• A ServeLocal customer’s own end customers: when a business uses ServeLocal to manage its jobs, we store the information that business enters about the people it serves — name, phone, email, address, and job, quote, or invoice details. This data belongs to that business; we process it on their behalf to run the service.
• Standard web logs: pages visited and basic device/browser information.

• To operate the dispatch, quoting, job, and invoicing tools a business signs up for.
• To send transactional email and SMS on a business’s behalf — job updates, quotes, invoices, review requests, and account notices.
• To process subscription billing and invoice or deposit payments.
• To respond to demo requests and support questions.
• To keep the service secure and working as intended.

SMS is sent through our messaging provider, Telnyx. Every contact we message has a recorded consent type (express or implied), and our system automatically excludes anyone without valid consent, anyone whose consent has expired, and anyone who has opted out before a promotional message goes out — in line with Canada’s Anti-Spam Legislation (CASL). Promotional texts include a way to reply STOP to opt out at any time; opt-outs are enforced automatically going forward. Transactional messages (a job update, a quote, an invoice, an appointment reminder) are not marketing and are not subject to STOP.

Payments are processed by Stripe. ServeLocal does not receive or store full card numbers — Stripe handles that directly. We keep records of transactions (amounts, invoice status, payment dates) needed to run billing and provide support.

Data is stored with Supabase, on secure cloud infrastructure. Email is sent through our transactional email provider, Resend, from addresses at servelocal.ca.

We use product analytics (PostHog) inside the signed-in ServeLocal workspace only — never on the public marketing pages, and only when a project key is configured. It records which section of the app was opened, nothing else: no autocapture, no session recording, and no customer, job, quote, or invoice content.

We collect and use personal information with consent (creating an account, requesting a demo, or a business submitting its customers’ details to run its own operations) and as necessary to provide the service requested, consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies, British Columbia’s Personal Information Protection Act (PIPA).

To request access to, correction of, or deletion of personal information we hold, email harman@aakartech.ca or call 604-791-6991. If your information was entered by a ServeLocal business you dealt with (for example, a trades company that quoted or invoiced you), we will route your request to that business, since they control the record. We respond within a reasonable time and, where PIPEDA requires it, within 30 days.

See also our Terms of Service.